Right to benefit from services

  • Admitted to our hospital, all patients have right to benefit from all our services, irrespective of their beliefs, views and social status.
  • Our patients have the right to refuse or select a particular healthcare practitioners and/or facility at any stage of the treatment. If a written request is made, all medical records are immediately handed off to the healthcare facility, which is preferred by the patient.
  • Employed at our hospital and/or contract organizations, healthcare practitioners should strictly follow principles and provisions of medical ethics and they should avoid deceptive diagnostic and therapeutic procedures.
  • Our patients have the right to act and decide pursuant to relevant laws and regulations of the country with regards organ transplantation or human subjects research programs.
  • Whenever needed or requested, our patients have the right to have free-of-charge information about healthcare services available at our hospital.
  • Our patients have the right to ask for pain management and palliative care. All our patients have right to ask for pain assessment and management and to have information about etiology of pain and treatment methods.

Right to be respected and regarded

  • All our patients and families have the right to have healthcare services always in a gentle, respectful, compassionate and good-humored environment, where personal values and beliefs are respected.
  • No employee of our hospital has the right to have quarrel against our patients. Our patients have right to make their problems resolved in strict concordance with principles of our hospital and relevant legislation.

Privacy and confidentiality right

  • Our patients and their visitors have the right to refuse discussing or meeting with healthcare personnel, who are not directly involved in treatment process.
  • Our patients have the right to be interviewed and examined in surroundings designed to assure visual and auditory privacy at all care points.
  • If needed, patients have the right to ask for extra safety, should relevant cost is paid.
  • Our patients have the right to have the medical record kept confidential, even after the patient is declared exitus. Such medical records are accessed only by relevant authorities based on clear consent of the patient or successors or based on legal decisions. Unless it is medically required and consent is obtained, our patient has the right to have any and all personal and familial information be private and confidential, whatsoever the reason is.

Right to know identity details

  • Our patients have the right to know identity details and professional responsibilities of all individuals providing service.

Right to be informed

  • Our patients have the right to obtain complete and current information about diagnosis, treatment and prognosis and to request and get one copy of medical documentations.

Communication Right

  • All patients with language problem have the right to request an interpreter, who has good command in native language of the patient.

Right of Consent

  • Our patients have the right to obtain information in order to be involved in decisions about the condition, treatment, risks and benefits and alternatives, excluding medicolegal obligations.
  • Our patient have the right to give consent to indicate that such right is benefited, and this consent implies that patient agrees routine procedures. Medical procedures can be also carried out without consent, if there is no legal representative of the patient during a medical emergency.
  • Our patients have the right to participate voluntarily to human subjects research programs.

Consultation Right

  • If it is requested by the patient and extra cost is covered, the patient has right to have second opinion from another physician. However, if the suggestion made in the light of second opinion is jointly accepted by primary physician and the patient, the suggested treatment is carried out by healthcare practitioners of the healthcare facility, where patient is hospitalized.

Right to Refuse Suggested Treatment

  • Our patients have the right to refuse the suggested treatment. Possible consequences of the refusal are clearly explained to the patient by or under supervision of the primary physician, and the patient signs a document to indicate all explanations are clearly understood. The patient is discharged from the hospital, after the patient signs the Refusal of Treatment Form. All our patients have the right to get medical care and treatment at our hospital, even if a patient has refused the suggested treatment before. Healthcare personnel do not have the right to reproach and hint at the previous refusal event.